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5 Easy Steps to Improving Your Security Guard Service

5 Easy Steps to Improving Your Security Guard Service

What we have discovered is that most security guard companies are capable of supplying the service that property managers want, but too often do not because of a lack of ongoing excellent management processes.
Security guard companies are unlike any vendor that a home supervisor usually hires. If you hire a painter, you can see whether or not they are doing their jobs by taking a look at the walls. However, when you hire a security guard company, how often can you determine if the guard organization is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your defenses. In the majority of instances they likely are, but it is crucial to employ a system of verification and quality management to make sure that problems associated with the lack of doing these jobs don’t begin to occur.

In this article we’ll discuss five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your perfect keyholding company london.
Display Your Guards Qualifications

In many nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of those states, make sure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and ask yourself does it look decent.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good match for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a good deal about what to expect from this shield and it provides you a chance to ask another shield if you think that it is necessary.

Evaluate Guard Training

Though most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in several circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Website Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Just how long is each new officer educated?
• Just how long can the security firm double bank?
Determine the response to each of the questions and make certain that they match what you believe is sufficient. You should even think about sitting in on your safety guard company’s orientation and your site specific training to get an understanding of what goes into preparing a shield to work at your premises.
Inspection Your Guard’s Supervision

Protect supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel that their job isn’t important and they begin to find themselves as not as a region of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
1.
Officer Check-Ins
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re in your premises. These tracking systems permit the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the safety guard company provides a method of earning certain that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is also an significant part their job.
Inspect Your Favorite

After hours inspections of your defenses are always good ways of finding out exactly what is occurring with your safety as you are not there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to make sure that they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.

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